Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
What is this job like?
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
- Modify and customize commercial programs for internal needs.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Oversee the daily performance of computer systems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Local Wage Data
Showing wage data for: New Orleans
Entry
Median
High
Salary
Hourly Wage
$36,580
$57,890
$94,920
$17.59
$27.83
$45.63